Who we are
Our website address is: http://www.musecounselling.co.uk/
We can be contacted using the following details:
What personal data we collect and why we collect it
We have a very strong commitment to protecting your personal data.
When you send us a message through our website we collect:
Your message to us
User IP Address
When you use our online store, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We will also store comments or reviews, if you choose to leave them.
We collect the above data so that we can provide any services that you have requested. We need to use this data so that we can fulfill any products you have purchased from our website. Your personal data will be used to process your order, support your experience throughout this website and to manage access to your account.
We collect the above data so that we can provide any services that you have requested and so we can reply to your message.
We will retain your data only for as long as it is needed.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
When you submit a message to us through our contact form, we will collect the following information:
We will only keep this data for as long as needed, and after 7 days it will be deleted.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
We do not use any analytics packages on our website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
We will retain your data only for as long as it is needed. If your account is inactive for 3 months, your data and account will be deleted.
If you send us a message from our contact form, we will only keep this data for as long as needed, and after 7 days it will be deleted.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. You can request to view or erase any of the data that we hold about you by sending an email to: firstname.lastname@example.org
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Our contact information
MUSE Counselling & Training Services
88a Duke Street
How we protect your data
We take the protection of data very seriously. We store the data in our database which has very strong protection safeguards, which will protect against most known instrustions and breaches.
What data breach procedures we have in place
We will contact all of our users if we discover a potential or real data breach. We will contact all users within 24 hours of discovering any breaches and advise the scale of the breach and what steps that we will be taking next to limit the damage caused by any breaches.